- Integrity Automotive
Always professional, always friendly. What more can you hope for in your dealings with the company and people behind your equipment and transportation. Keep up the great work!
Integrity Auto always does an honest, superb job. They carefully explain what is needed and if something is not needed they tell you that too. They are very gifted and amazing mechanics. They are always polite, kind and respectful. This is the best auto shop I have ever used in my 45 years of car ownership.
Akshay said they responded to him very quickly, did a pretty good job of servicing, contacted him when it was ready and did a very good job communicating.
I am usually there when Kim is at the desk. I generally try to wait while the services is being done so I get to observe her with other clients as well. She seems so understanding of what the client needs. Many of their clients are long term clients and that gives me a comfortable feeling. I have never had a complaint with their service and I think their pricing is reasonable. I have probably been bring my car here for 5 years.
My family has been a happy customer for years. Most recently they squeezed me in to check my tires, because a low pressure warning was displayed. Tires were fine, the dealer had failed to adjust settings during recent warranty maintenance.
It’s always a pleasure having my car serviced, inspected, etc. by the great folks at Integrity Automotive in Culpeper, VA.
I always enjoy taking my cars to Integrity Automotive because everyone is friendly and the service is quick and reliable.
Robert said the business was fast, efficient and the repairs were done in a timely manner.
Spoke with Tom. He said his visit was fine. He was in and out very quickly and it was very efficient. This is a great location and the people are delightful.
Integrity Auto did a fine job repairing the damaged wiring harness in my Nissan. They were able to repair the wiring that Nissan no longer manufactures (and was unable to replace), and performed the work on time, and for less than the originally estimated cost.
I have always been happy with the service and reliable advice I've gotten at Integrity. They do great work and help you take good care of your car. I've recommend them without hesitation.
Second time we’ve been here; awesome just like the first time we came! Last year was the first oil change I had to do post divorce and they were so kind and helped me figured out what I needed. Saturday, they were really nice to my 4 year old. We were in and out in about 30ish minutes.
Fine. This goes for both cars ...so Not necessary to do two surveys.
Quick and complete. I was not there very long, friendly as well.
Linda said she went to this business for a state inspection. They were very fast. She was in and out. They did it before lunch it was surprisingly quick, efficient and easy with out a schedule.
I experienced transmission trouble 80+ miles from home while on my way back from vacation. After some initial confusion on my part, I discovered that my car was still under warranty. Diane and the rest of the folks at Integrity worked with the warranty company, kept me in the loop, and completely repaired my car in a timely manner. I highly recommend Integrity Automotive and would use them more frequently if I lived in the Culpeper area.
I have used Integrity for past few years. They are friendly and honest. I would encourage others to try them for your vehicle’s maintenance!
Ray said Diane at the business was very pleasant. He said the facility always does good quick work.
It’s a wonderful feeling to be able to take your car to An automotive shop and know you see in good hands where you’re car is evaluated honestly. They have fair prices and good work, Mkst importantly EVERYONE is treated with respect and the customer service is outstanding. I have always been satisfied. I bring my cars to them and send my family and friends, I have had. no complaints,
Scheduled service at the wrong shop and they were quick to get me in and on my way. Very kind people, won’t take my cars anywhere else
Have used this company for nearly 20 years for all auto repairs and maintenance. Staff is personable, honest in their assessments and provides excellent service. Very satisfied with this company.
Ahmed said their charges were pretty high. It was $400 for a starter and $400 for labor .It was not a brand new part, but a rebuilt. It didn't work right, he took it back and left it all day for them to fix. He hadn't heard anything by 3 p.m. so he went down there to check it out. When he was almost there, they called and said there was a problem with the part and they couldn't start on it until the next morning. He took it home and told them he would ring it back in the morning. He thinks they could have let him know that, earlier in the day. He took a look at it and saw that the mechanic didn't put all the screws on the engine. He feels like it was bad customer service, he wasn't treated fairly and he will not go back.
Friendly, efficient, flexible. A great place for tour car and you
I had a vibration when I put on the brakes. They called and said it might be both from and back but would try only the front first. That is all they replaced and they are perfect! No more vibrations when I press the brakes. I’m very satisfied with that.
Daniel said the business went above and beyond normal service.
Fast, excellent, well done pleasant
Always a good experience when getting my vehicles repaired. Explains what is wrong and my options to repair.
Integrity is owned by such kind and amazing people. Kim had to deal with me breaking down due to an unexpected problem that came up which of course was going to cost me more money. It had to be done regardless, however she was so concerned about my reaction. Kim is such a wonderful person and I am so thankful I took my car here to be fixed by a business that cares and has the utmost integrity for others. I was happy with the work that was completed. I will definitely return (which I do have some other engine issues to get worked on) not only for the superb automotive service but for the kindness and generosity they bestow on with every customer.
Wonderful experience, knowledgable and friendly.
Love Integrity. Kim and team are amazing, and trustworthy.
Peter said the staff was friendly, the service is excellent, fast and honest. The name says it all.
Dwayne said the customer service was great. They squeezed him in and did a wonderful service.
Friendly, honest, and efficient. Integrity is the only place I will take my car!
Kind and real folks will treat you fairly and help you understand what your choices are. Love ‘em.
Joanna said the business was efficient and the service was done quickly at a fair price.
I took my car in for an oil change and tire rotation and they were able to perform the work within a half an hour. I was able to do my other errands that morning without waiting around for my car to be worked on.
Trustworthy and honest. That was what I was looking for as a new resident in Culpeper. I found them both in Integrity.
Sharon said they fixed what she went in there for and they fixed something else.
100% Great service.
I don't like to mess around, nor do I want to come back twice for the same problem. No worries at Integrity. They do the job well, from the moment you walk in the door til you leave the office, the service is extremely professional, honest and timely. It's a small shop with a big heart.
I have trusted Integrity to service my vehicles for several years. Kim is always helpful, honest and cheerful. The service team always has done an amazing job! They communicate service needs and updates well, and are very timely in getting work done.
I’ve been taking my vehicles to Integrity for years and have always been pleased with the work they’ve done.
Oh gosh. I love coming there. Might be Marley. Might be that folks there get my sense of humor. Of course, they do a good job. I do not feel overcharged. It is so important to be able to trust one's automotive experts.
Tim said he has been there 2 times. They have always been really good, have fair prices, are honest and treated him really well. They don't try to push anything on jim that he doesn't need. One time he asked them to check something out and they could have come back and said he needed a repair and he wouldn't have known the difference, but they didn't do that and were honest.
Rachel said she had no complaints. Everything was done quickly , they were very friendly and there was nothing she would have changed.
This is my repair shop of choice. Quick repairs.
Randy said they are down to earth and ethical people.
Good work, reasonable rates, timely service and they treat your car like its there own.
I was treated very well and my vehicle was in/out of the shop in 30 minutes.
Joan said she trusts them, they are excellent and did the right thing with her vehicle.
I was driving around one day and my 2018 Hyundai Elantra started smelling like melted crayons. After spending days talking to the Charlottesville Hyundai dealership, I had no confidence the problem would be fixed . I decided to reach out to a trusted local friend, Integrity Automotive. The staff is kind and friendly; the mechanics reliable and honest. They solved the problem, charged me a fair price, and put to rest my fear that my car would burst into flames before the dealership would help.
Thank you Integrity again!! Thank you for making quick work of our last minute drop off. We appreciate your consistent great customer service and quality work.
This team is both talented and professional. There service is fast, fairly priced, and you can depend on them to do it right the first time.
Whenever I need maintenance on my car or it's time for my annual state inspection, I call Integrity Automotive. They have always provided great customer service. The staff are friendly and provide details about what's wrong with my car and how to fix it.
Good job, and thanks for the suggestion to change the filters.
Anthony said they were good.
Juan said he was there for an inspection. He has had other vehicles there for the same thing, they have always been straight up and he hopes they keep doing what they are doing.
You all have made my experience a pleasure not to mention one of you mechanics driving me home until the job is done ... then delivering my car to me when done, and me driving the mechanic back to the garage. Its an automatic way of test driving my car on the way to pay the bill. On each occasion of 3 visits, everyone was very respectful with a positive attitude. One last thing ... when they finish a job, the job is finished. Thank you ALL for your front desk and fixing my car. Chris Haletsky
Garland said he dealt with them for a long time and they have all of the attributes of a good mechanic. They are knowledgeable. They are honest. They are nice folks. He's just pleased to have found a mechanic that he can take his vehicle to with confidence. He wanted to tell Philip and Kim thanks for being there. They have been there during this Coronavirus. He appreciates what all of them do.
Exchellent and quick service
I have been consistently satisfied with the service and friendly staff for the years that my cars have been cared for for at Integrity.
Integrity contacted warranty company right away and got approval in a few days. They immediately ordered parts and installed a new transmission within two weeks. Staff has always been helpful and friendly. Thank you, Integrity!
Sharon said the business's employees are very nice and the mechanics did a really good job finding and solving the problem with the vehicle.
My wife had an out of town meeting, and Integrity was able to diagnose and repair the engine light and service now warning that came on when the vehicle starting running poorly just as she left our home. We have used them for years for annual inspections and small jobs. This service was important and well taken care of by Integrity. Thank yu.
The best place in town. I will always use Integrity for any car problems. Thank You! Chris
Patricia said the inspection was expensive, it is usually $16 and she paid $20. That is why she wouldn't recommend them for service.
Incredibly Rude staff and made my car worse than it was when I first brought it into their shop. One of the services was to rotate the tires and then they were never balanced and caused the car to shake, bent the license plate, charged for a service they said was free. When we brought the car back because of the shaking they wanted to charge more money to balance or they could UNROTATE the tires!! At that appt. they killed the battery and kicked me out of the shop b/c I was so upset and said they didn't have time to finish the balance even though they were open for another 45 minutes.
Having moved back to Culpeper, I needed a repair shop for my Buick. I knew there was no longer a Buick dealer in town. Having driven by Integrity countless times, I decided to call them for an appointment. Their lot was always busy. I needed an inspection and an oil change. They took me right in, shortly telling me of a brake line issue. I authorized to repair the problem. Kim, the office manager was great. All of the mechanics were friendly as they came in and out of the office. I was kept informed about my car by the mechanic thru the manager. I truly felt I can trust them with my car. My car was ready to go in no time. They made me feel as if I had been a client for a long time!! Also, as a retiree, their prices were reasonable. They are conveniently located on south Main Street in Culpeper, VA. Plus, say hi to Marley, their Yorkshire Terrier, who is the desktop greeter! He is awesome!!
Trustworthy, reliable, and friendly.
Had my weekend car safety inspected. This is an old car and they knew everything about it. Peace of mind knowing everything Of your car is in good working conditions. Thanks!
I have all my vehicles service here for years. This time I brought my new truck for state inspection. I noticed my inspection was expired on the way home. I called and show up in 15 mins Later and I am out in 10! $20 and new sticker. I am happy.
I have been using Integrity for all my cars with uniform success . They are reliable, cost effective, and invariably friendly. I wouldn’t think of using anybody else. A satisfied customer.
Don said 3rd try 1st time over crowded.. but they didn't twiddle around expedited rapidly, really good customer service
Phillip analyzed my mysterious transmission miss and learned that I needed a software update from Honda. That solved the problem! No cost to me by Integrity. They also recommended a new set of Kumho Solus tires - I had never heard of them - which I've found to give an excellent and quiet ride. Can always depend on Integrity.
Marsha said they did a good job. Suggested keep up the good work.
I dropped off my van overnight for an inspection and to my satisfaction, the job was done with expediency and pride in their work.
Great competent service always.
The staff was friendly and the service was amazing. Not a shop that "finds something to fix" just to have something to fix. Trustworthy and fast service.
Patti said absolutely everything was good, they were excellent people to work with, they stood behind their work and she will always recommend them.
Good place for car service
Excellent shop. Been using them for several years.
Integrity worked way beyond normal customer service to help me with my 2009 Toyota. They gave me +++problem-solving expertise and kindness. This place is amazing.
Kim and her husband provided outstanding service. I would recommend integrity auto to my family and friends. Keep up the great work!
Jarod said he is satisfied.
The young man who installed the water pump was a gifted mechanic. And he did an excellent job following up on his work. He is polite, kind, respectful and an asset to Integrity Automotive.
Wonderful people, wonderful, reliable service! We can always count on Integrity! Many thanks!
Integrity has been my service advisor for the past 10-12 years. Personnel is cordial, friendly and eager to accomadate. Service personnel is knowledgeable and efficient. Provides written reccomendations for current and future possible problems but is never pushy to have customer commit. Very satisfied with thier service.
Integrity auto was able to fit me in for a state inspection the same day, and had it done within the hour! They are fast and efficient. The owner pointed out a few things to watch but did not try to sell me repairs.
Integrity is my regular service provider because they are fair, reliable, and inevitably friendly. I’ve had both of my cats serviced and repaired here for the last five years and never considered using anyone else.
Cesar said the staff did a good job and got him his vehicle in good time.
excellent.....Integrity auto is my go to neighborhood service business..always there to help
Steve said he would recommend the business for service.
Spoke with Joan's husband. He said the service was very good.
Andrew said the service was very good.
Always friendly people. They explain what the problem with your vehicle is and what needs to be done. And no worries always quality work.
I have never had any issues here! I always feel I am treated fairly and honestly. Kim is always so great and always tries to save us money if possible. She suggests things, but I never feel pressured into doing anything extra. They are great!
Jerome said this business constantly gives him good and prompt service.
I came there without an appointment and they immediately brought my car in for inspection!! I will go no where else!
Highly recommend Integrity automotive - they provide top-notch mechanical repair with ‘small town’ friendliness. One of the things we really appreciate is getting their expert advice when we have questions about our vehicles - not just immediate repairs, but also suggestions on how to extend the life of a vehicle. If you are thinking of purchasing a used vehicle or investing heavily in an older vehicle you own, give them a call and schedule an assessment!
Professional service at a fair price. A pleasure to do business with them
I have been using Integrity Automotive for the last five years and I am very pleased with their services. They always take the time to explain to me, and in a way where I can understand it, what kind of work is needed and why.
David said the business is very transparent. He said the staff are up front, honest, no up selling, responsive and on time.
As usual Kim and Phillip did excellent job again squeezing me in for state inspection
I was wondering if you would match the price that the GMC dealer offers in terms of future oil changes.
This is the second year I've taken my car to Integrity for the annual safety inspection. They are always courteous and friendly on the phone. They are good about checking my car carefully to make sure there are no issues. And if there are any, they let me know what my options are. It's also important to me to support our local businesses.
The professionalism and attention to detail that is the signature of Integrity Auto and its staff continues throughout every visit, no matter how trivial the reason for taking my vehicles into their shop. I highly recommend Integrity and will continue to trust them with all of my vehicles.
William said the business was excellent, their prices were reasonable and the customer service was great. He stated that they finished his vehicle in a timely manner, he was very pleased and that's where he will be taking all of his vehicles from now on.
Waiting room clean and people are caring, and it did not take long. Thanks
Juan said the staff provided good service.
It is so reassuring to find a service provider, especially a mechanic, who provides not only experienced and knowledgeable care of my car but also honesty, integrity, value and peace of mind. I know that I’m getting the best service of my vehicle as well as being treated with respect and kindness. I wholeheartedly recommend Integrity Automotive for all your automotive service needs.
As always, a most satisfactory service experience, from the booking all the way to pick up. Thorough, efficient, cost effective. This is an EXPERIENCED service provider. Highly recommend.
As usual, Integrity replaced the starter on my daughter’s car quickly. Just the previous week, they replaced the hybrid battery in my Prius in just a few days. Always think their prices are fair. Excellent communication, Kim. A big Thank You to all at Integrity for your superb service.
Eric said this business does a fantastic job. The employees are friendly, helpful and they keep him coming back.
Have been going to Integrity for about 4 years since I moved to Culpeper. Kim always greets with a friendly smile -- this time, I knew it was their behind her face mask. Really appreciated their social distancing policy and have always been pleased and satisfied with their service. Integrity is my "go to" place for auto service.
Friendly staff. Knowledgeable machines. Fair prices.
Lloyd said he had no issues.
Luis said the staff at this business was courteous and honest. They did a good job. He loves that place.
Amanda said they have really good service.
Very accommodating to an immediate need to check my vehicle over after I ran over a large piece of a truck suspension.
Cynthia said they are good people and they do a good job.
Oswaldo said the staff treated him right, with respect and they did a good job.
Elizabeth said the service was good.
Damian said that the place is now the only automotive place he'll use.
Great service and friendly staff. They have taken care of our vehicles for about a decade and we are very happy with their service.
Excellent service reasonable price friendly service
Great service on both of our vehicles. Very friendly.
Wayne said this business always treats him right.
Cosette said they are professional, capable, checked out her vehicle and everything was quick and easy.
Monique said she can always count on the people at this business.
Efficient, honest business, customer satisfaction is what they strive for.
Jerry said that the place took good care of him, they were wonderful people and he has already recommended them to others for service.
They make me feel like family. I trust Integrity and have always felt confident with service they have recommended or provided. This visit did not disappoint.
John said this business was great.
Luis said they did everything they said they would do and they did it on time.
Richard said the business is the best.
Ellen said the business has good service and does a good job.
13 year old Prius was getting sluggish and needed several parts replaced. Had new spark plugs, air filters, wheel bearing & front brakes replaced. When I picked up car, Kim said that although they'd thought they'd have to replace all the brakes that the rear ones were ok & just needed cleaning. Although I've only driven a few miles around town, I do notice a difference. Many thanks to them for their recommendations & prompt & courteous service. As long as Kim & crew are there, I will be a lifelong customer.
I am very pleased with the service on the truck. I am also glad it was not a big problem. I do know where to take my vehicles when need some work on them. Thank you so much. I do appreciate all you do.
Integrity Automotive is THE place to go when your auto needs service. The staff is very friendly and their waiting area is very comfortable for us ladies who chose to wait while the efficient mechanics take care of your vehicle.
A special thanks to Kim for trying to find the right fix for my car. J. Schwenke
Robert said ever since he moved he has been dealing with this business.
Anthony said it was great. They're friendly and well priced. They got his vehicle inspected quickly even though they were busy.
Angelina said the business is honest and they do good work. She said everyone is very personable.
Tony said this business is the best and Kim is just wonderful.
Matthew said that there were no problems. It took a little longer than expected but the price didn't change. They called him with updates throughout the process.
Garth said that they were good on the phone and kept him informed. They did a good job.
Maria said she likes this place, they are excellent. They are very honest, dependable, reliable and their prices are fair. The employees are super nice and good people.
It was my first time visiting the place and I felt as if I had been going there for so long. The lady on the reception was very kind, friendly and nice. The staff was very efficient. I would definitely recommend it to my friends.
I have been a customer for at least ten years and will not consider taking my vehicle to any other dealer. The service is prompt and Kim and Philip provide excellent customer service. I have always trusted them to analyze and fix any problems without question. However, they are a bit expensive.
My VW Jetta needed some work done. This place had great reviews and now I see why. I was able to schedule the work quickly. Pick up/drop off, payment was all super convenient! Car is running well and couldn't be happier, thank you so much for doing a wonderful job! Glad I choose this place and will again in future if needed. Great work, honest pricing!
Professional and personal service. They do it right.
I decided to try Integrity Automotive rather than go to the dealership for my 2013 Ford Edge. I needed brake pads and rotors. They did a great job, were right on time and I was out the door within an hour. When I went to pay the bill, they even gave me a discount for AAA. I highly recommend them and I will return for my next service.
Johnny said that they couldn't do the work. They told him what was going on.
Melissa said the employees are always pretty nice and thorough.
You got it mostly fixed at a reasonable price. I trust you as one of the best in town
Prompt service, clean, pleasant waiting area with educational program on the tv. Diane was pleasant, company while I waited. We had a nice chat.
Always great and friendly service
Spoke with Lebi. He said the service was very good.
Melissa said that she would recommend this business.
We've been going to Integrity for several years now. Never had any issues with the quality of the work or surprises on the bills. Kim is friendly, knowledgeable, and thoroughly explains everything. Never have been pressured or hustled into extras that I wasn't expecting. I appreciate their good work, friendly service, and honesty.
Jarod said they were easy to communicate with and easy to work with.
I've been going to Integrity for years for at least 5 different cars and they have done an excellent job helping me maintain my vehicles.
Audrey said the business was always friendly, very informative and they also provided good service.
John said he was in the business for an inspection and the service was good.
Great place! Appointments are made with ease and the service is great! Keep up the good work!!!
Monique said they always do a good job.
Anthony said he has been going to the business for awhile. His vehicle rides like it's new again. They always do the work right the first time.
Richard said the business was a good reliable place to take his vehicle.
Lidia said she is always satisfied with her service.
I always get fast and friendly service at Integrity Automotive, and prices are reasonable too! Plus I get to pet the little dog (Marley) that hangs out in the lobby while I wait!
Joan said that the place was very, very good.
Raymond said the service the business provided was excellent. They got him right in and had a friendly staff.
Kim and Phil are super people to deal with. They are honest, they do a great job, and they keep their word.
Would highly recommend
Reliable, professional, great service, timely, keep you and your vehicle up to date and operational. Friendly with above average customer service.
Dorothy said that she was very satisfied with the place. She was very pleased and they were done in a timely manner.
Integrity Automotive is the perfect place to have my car inspected. I am new to Culpeper, VA. I found Integrity via a Google search. I like to support local businesses. Everyone I encountered was very friendly & helpful. And my car was inspected very promptly. I will return.
Amanda said she got done what she needed.
Spoke with Brian. He said the service was the best.
Anthony said he always takes his vehicle to the business and the staff always does the job better than he expected.
Spoke with Jesse. She said the staff had her in and out really fast, their prices are fair, and they fix things that are broken. So they do a good job.
Bryant said he will continue to deal with the business,
The team at Integrity is great. They really helped us out with scheduling when we were in a jam. Very grateful!
O.D. said this business was very good at what they did.
Brad said they were fantastic and he appreciates them.
Always quality work at a reasonable cost.
Leon said the service was good quality and the business's employees were really pleasant to him.
Dropped my car off on short notice and they promptly took care of the issue and called me as soon as it was ready.
I had great service this was the second time using them. Ouick service very organized and very friendly!!! I will tell everyone about you guys.
Integrity Automotive lives up to their name! Kim & Phil are both professional and will meet all of your vehicle's service needs. Truly a pleasure working with them knowing they will treat you fairly without cutting corners. I would recommend them to anyone looking for the best bang for the buck. An outstanding experience.
Always great friendly service
I have been coming to Integrity Automotive in Culpeper VA for over a year, and I have been delighted with every aspect of their service. They do great work at a fair price.
Good staff, customer service and great work.
In addition to the puppy, staff is very service oriented and always manages to take care of our needs in a timely manner. We have never had a recall on work performed. Technicians are excellent.
I had a little wait but all was done well & efficiently.
Service was performed in a timely, courteous and affordable manner. Appointment scheduling was a breeze. A real pleasure to work with!!